Frequently Asked Questions

Q. How can I talk to someone after hours or on weekends?

A. Call our emergency phone number. 1-800-377-6623

Q. What do you charge for estimates?

A. Cleaning estimates are free. Reconstruction estimates are charged a fee based on time and difficulty, and are refunded if we perform the restoration.

Q. What is your response time?

A. A call back within 1 hour (usually less), and onsite in approximately 2 hours.

Q. Do you guarantee your work?

A. Yes. We guarantee all workmanship for a period of 1 year.

Q. Do you board-up properties?

A. Yes. Call our emergency number.

Q. Can you protect personal property?

A. Yes. We can protect personal property in your home, where practical, or we can move personal property and store it until repairs are completed.